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Al Qarm Points Programme — Terms and Conditions

Last updated: 2026-10-24

1. About

The Al Qarm Points Programme ("the Programme") is a free rewards programme for registered customers of the Al Qarm online store. Joining means you accept these terms. They form part of the store's terms of use.

2. Who can join

  • Any customer with a registered account on the store.
  • Accounts are personal. One account per person.
  • Guest orders (no account) earn no points, unless the guest registers with the order's email address within 30 days of the order.

3. Earning points

  • Signup points: a new account receives 100 points, once only. They stay locked until the first order is completed, and cannot be converted or gifted before then.
  • Purchase points: you earn 1 point for every 1 AED paid for products.
    • Points are counted on the product value after discounts and coupons.
    • They are not counted on shipping, taxes or fees, the part paid with store balance, gift-card purchases, or products and categories the store marks as excluded.
    • Points are rounded down to a whole number.
  • When they are added: points show as "pending" when the order is completed. They become available 14 days later, which is the return period.
  • The store may offer bonus points in specific promotions, on the terms announced with each promotion.

4. Value and use

  • 40 points = 1 AED.
  • Available points can be converted to store balance in your account. The minimum is 400 points, in steps of 40 points.
  • Store balance can only be used to pay for orders on the store. It is applied automatically at checkout.
  • Conversion is final: balance cannot be turned back into points.
  • Points and balance have no cash value. They cannot be paid out in cash, sent to a bank account, sold, or refunded outside the store in any form.

5. Gifting points

  • Points earned from purchases can be gifted to another registered customer, found by email or mobile number.
  • Signup points and points gifted to you cannot be passed on. Store balance cannot be gifted.
  • The sender's account must be at least 14 days old, with at least one completed order.
  • Limits: 200 to 4,000 points per gift. At most 3 gifts, 8,000 points and 3 different recipients in any 30 days.
  • A gift is final once confirmed. The only exception is when the store reverses it for an error or fraud (section 8). Then it is reversed on both sides together.

6. Expiry

  • All available points expire after 12 months with no activity on the account. Activity means completing an order, or earning, converting or gifting points. Each completed order starts a new 12-month period.
  • We send a notice 30 days before expiry, and a reminder 7 days before.
  • Expired points cannot be reinstated or compensated.
  • Store balance converted from points does not expire.

7. Cancelled and returned orders

  • If an order is cancelled, returned or refunded, the points earned on it are removed, whether pending or available.
  • For a partial return, only the points for the returned products are removed.
  • If you have already used or converted those points, the equivalent value is deducted from your store balance. If the balance is not enough, your points balance becomes negative. Converting and gifting are blocked until it is positive again.
  • Store balance you used to pay for a cancelled order is returned to your account.
  • When an order paid with store balance is cancelled, the balance comes back, not cash.

8. Misuse and fraud

The store may cancel points or balance obtained improperly, and suspend or close the account. This includes:

  • opening more than one account per person to collect signup points;
  • fake orders, repeated cancellation after delivery, or return abuse;
  • moving points between accounts to get around the gift limits;
  • selling or trading points or balance outside the store;
  • points added in error by a technical fault, which are corrected.

9. Changes to the Programme

  • The store may change these terms, the earn rate or the value of points, or end the Programme.
  • We announce any change on this page and in your account at least 30 days before it applies, except for fraud or where the law requires otherwise.
  • If the Programme ends, you have 30 days to convert your available points to store balance.
  • Points that became available before a change keep their number.

10. Closing your account

  • If you close your account or ask for it to be deleted, your points are cancelled.
  • We recommend converting your points to balance and using it before closing.
  • Points and balance are not moved to another account on closure.

11. Tax

Points and balance are a discount on the store's price. Any tax due is applied under the applicable law to the amount after the discount.

12. General

  • The store's points record is the reference in case of any difference.
  • To query or dispute a points movement, contact us within 30 days of its date at email [email protected] or WhatsApp +971500000000.
  • These terms are governed by the laws of the United Arab Emirates.
  • If the Arabic and English texts differ, the Arabic text prevails.